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F.A.Q

SOME THINGS TO CONSIDER WHEN PURCHASING OUR PRODUCTS:

• Each piece is made individually by hand. Everything is produced in limited edition.
• We practice fair and equitable treatment of our craftspeople and their families.
• We do our best to eliminate any errors with strict quality control, but mistakes may happen. Don’t panic, we are more than happy to fix it.

Please read the following sections carefully…

HOW DO I CARE FOR MY JEWELRY

We highly recommend taking off your jewelry before applying makeup, hairspray, and perfumes. Any contact with harsh chemicals or harsh equipment could permanently damage the metal and the crystal/acrylic. You should not wear your jewelry while in swimming pools, while bathing, doing the dishes, or any water related activities etc.

Please store your jewelry in the pouch that House of Jealouxy has provided while not being worn. Always place your jewelry by itself to prevent it from being scratched or chipped. 

If you would like to clean your jewelry, please rub gently using only soft tissue.  

WHAT IF MY JEWELRY NEED REPAIRS OR BREAKS

We guarantee our pieces for manufacturing defects for up to (48 hours) 2 days after delivery. If you find a fault or defect, please alert us immediately by email care@houseofjealouxy.com and we will do our best to repair or replace it with the new one, and of course this will be on us :)

We are happy to offer repairs on any House Of Jealouxy jewelry for up to 6 months following purchase. The additional fees may be charged on reparation depending on the cause and extent of wear, or type of work needed. Please check our repair policy.

Please email us care@houseofjealouxy.com to consult for price and repair time or for further details about your repair request to determine whether repair can be accommodated and the associated charge.

Kindly note we only repair, and offer services for pieces that are created by House Of Jealouxy.

WHAT MATERIALS DO YOU USE

We use mostly metal, faux pearl, crystal, and acrylic Remember, acrylic and crystals are fragile too. We do not guarantee the durability of these materials against cracks, chips, or breaks. Take caution when wearing pieces that contain large acrylic or crystals as they may be damaged when dropped, banged, bumped, etc. We highly recommend to follow our "how to care" instruction above.

Our gold colored pieces are not plated gold, therefore they will tarnish and discolor over time.